Refund Policy

Last Updated: April 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for purchases made on Tervalde. It is designed to ensure transparency and fairness while providing maximum legal protection to tervalde. By using our services, you agree to the terms set forth in this policy.

Scope and Applicability

This policy applies to all transactions conducted through Tervalde. It is applicable to all users who purchase products or services from our website. This policy is governed by the laws of Latvia (LV).

Definitions

  • Refund: A return of funds to the original payment method used for the purchase.
  • Product: Any item or service offered for sale on Tervalde.
  • User: Any individual or entity that accesses or uses Tervalde.

Main Policy Content

1. Refund Eligibility

Refunds may be granted under the following circumstances:

  • The product is defective or not as described.
  • The product was not delivered within the specified timeframe.
  • The user has submitted a refund request within 14 days of the purchase date.

2. Refund Request Process

To initiate a refund, users must:

  1. Contact our customer service team at [email protected] or call +3712681915707.
  2. Provide the order number and a detailed explanation of the reason for the refund request.
  3. Return the product, if applicable, to the address provided by our customer service team.

3. Refund Processing Time

Once a refund request is approved, the refund will be processed within 14 business days. The funds will be returned to the original payment method used for the purchase.

User Rights and Obligations

Users have the right to request a refund under the conditions outlined in this policy. Users are obligated to:

  • Provide accurate information when making a purchase.
  • Notify tervalde of any issues with the product within the specified timeframe.
  • Return products in their original condition, if applicable.

Limitations and Disclaimers

tervalde reserves the right to refuse a refund if:

  • The request is made after the 14-day period.
  • The product has been used or damaged by the user.
  • The user fails to comply with the refund request process outlined above.

In no event shall tervalde be liable for any indirect, incidental, or consequential damages arising from the purchase or use of products sold on Tervalde.

Data Protection/Security

tervalde is committed to protecting the privacy and security of user information. All refund requests will be handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect personal data.

Changes to Policy

tervalde reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on Tervalde. Users are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Email: [email protected]
Phone: +3712681915707
Address: Origo One, Stacijas laukums 2, 7th floor, Office 34, Riga, LV-1050, Latvia

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Latvia (LV). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts located in Latvia.