Shipping Policy

Last Updated: April 2026

Introduction/Purpose

This Shipping Policy outlines the terms and conditions under which products purchased from Tervalde will be shipped to customers. It is designed to ensure transparency and fairness in our shipping practices while providing maximum legal protection to tervalde.

Scope and Applicability

This policy applies to all orders placed through the Tervalde website. By placing an order, you agree to be bound by this Shipping Policy.

Definitions

  • Order: A request made by a customer to purchase products from Tervalde.
  • Shipping: The process of transporting goods from our facility to the customer’s designated address.
  • Customer: Any individual or entity that places an order through Tervalde.

Main Policy Content

1. Shipping Methods

We offer various shipping methods to accommodate our customers' needs. The available shipping options will be displayed at checkout. Customers may choose from standard, expedited, and overnight shipping, subject to availability.

2. Shipping Costs

Shipping costs are calculated based on the selected shipping method, the weight of the package, and the delivery location. All shipping costs will be clearly displayed at checkout prior to order confirmation.

3. Delivery Times

Estimated delivery times will be provided at checkout. While we strive to meet these estimates, tervalde does not guarantee delivery dates and is not liable for delays caused by third-party carriers or unforeseen circumstances.

4. Order Processing

Orders will be processed within [insert number] business days of receipt. Orders placed on weekends or holidays will be processed on the next business day. Customers will receive a confirmation email once their order has been shipped, including tracking information when applicable.

5. International Shipping

We currently offer international shipping to select countries. Customers are responsible for any customs duties, taxes, or fees that may apply upon delivery. tervalde is not responsible for delays due to customs clearance.

6. Risk of Loss

All items purchased from Tervalde are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to the customer upon our delivery to the carrier.

User Rights and Obligations

As a customer, you agree to provide accurate and complete shipping information. tervalde is not responsible for delays or non-delivery resulting from incorrect or incomplete information provided by the customer.

Limitations and Disclaimers

tervalde shall not be liable for any indirect, incidental, or consequential damages arising from the shipping of products, including but not limited to lost profits, loss of use, or any other damages resulting from delays or non-delivery. This limitation of liability applies to the fullest extent permitted by law.

Data Protection/Security

We are committed to protecting your personal information. All shipping information is handled in accordance with our Privacy Policy, which outlines how we collect, use, and protect your data.

Changes to Policy

tervalde reserves the right to modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on the Tervalde website. Customers are encouraged to review this policy periodically for any updates.

Contact Information

If you have any questions or concerns regarding this Shipping Policy, please contact us at:

  • Company: tervalde
  • Phone: +3712681915707
  • Email: [email protected]
  • Address: Origo One, Stacijas laukums 2, 7th floor, Office 34, Riga, LV-1050, Latvia

Governing Law and Jurisdiction

This Shipping Policy shall be governed by and construed in accordance with the laws of Latvia (LV). Any disputes arising out of or related to this policy shall be resolved in the competent courts of Latvia.